Course curriculum
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1
A Message from Dr. Donna Matthews Jarrell, DVM
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A Message from Dr. Donna Matthews Jarrell, DVM
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2
Module 1: The History of Operational Excellence
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Facilitator Introduction: Gerard Cronin
FREE PREVIEW -
History of OpEx: Part 1
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A Crisis in Animal Healthcare
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History of OpEx: Part 1 cont.
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Meals per Hour Intro
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Meals per Hour
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History of OpEx: Part 1 Cont.
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Myths and Misconceptions
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History of OpEx Quiz
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3
Module 2: Goals of OpEx
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Facilitator Introduction: Dr. Chip Ponsford
FREE PREVIEW -
Goals of OpEx Intro
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Getting Started with OpEx
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Goals of OpEx Quiz
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4
Module 3: Defining Value & 8 Wastes
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Facilitator Introduction: Steven LaMacchia
FREE PREVIEW -
Module 3: Chapter 1 - Defining Value
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Defining Value Quiz
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Module 3: Chapter 2 - The 8 Wastes
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GBMP Toast Video Before
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Toast Video: Discussion
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GBMP Toast Video After
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The 8 Wastes Cont.
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The 8 Waste Quiz
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Involving Vendors
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5
Module 4: Team Problem Solving with Standardization
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Facilitator Introduction: Dr. Louisa Poon DVM
FREE PREVIEW -
Part 1: Team Problem Solving
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Quiz 1
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Part 2: Standarization
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Quiz 2
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Part 3: Engaging Your Team
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Quiz 3
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Part 4: Engaging Vendors/Suppliers
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6
White Belt Final Exam
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White Belt Final Exam
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